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FCLG

Team members:
Shuangchen Li (The University of Queensland) ,
Yuejing Guan (The University of Queensland)

FCLG
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Synopsis

The seven indicators of MSF are:
1st How many lives saved on a dollar
2nd How many lives saved by each staff
3rd How many people would like to donate in MSF
4th Cost allocation between the staffs and the victims
5th Fund sources
6th Spread the scope of fund from private sources
7th Setting up unbiased standards

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VIEWING 1 - 12 OF 12
I really liked the layout of the powerpoint- simple to read and comprehend.

Just in terms of the 3rd indicator, do you feel that solely measuring the number of donations MSF receives gives a real indication of the public's awareness of the organisation's work? How do you account for individuals who are aware of MSF but are unable to make a financial contribution?

The other indicators are very relevant-awesome work!
By Jessica Lean on April 29 2008, 12:58
for one and two, do you see these as
"productivity" gains?
By peter f. cheng on April 29 2008, 20:55
Thanks for your comment Peter.
Our team holds an opoinion that MSF has to run not only in a short term but also in a long-term development, although it is a non-for-profit organization. In order to do more projects and help more people in the future, we have to step up the indicators like the 1st and 2nd ones to utilize the fund effectively and efficiently. They are also a good way to increase the donators' confidence to support MSF in the coming projects.
By Yuejing Guan on May 3 2008, 10:54
Thanks Jessica.
The question you raised is very interesting. The awareness from the individuales who can't make the financial contribution is important to be involved in the consideration of how the work is done by MSF as well. Our group thought that any project MSF performs not only needs the financial support but the supports from other aspects. Of course the supports other than financial contribution can't be counted so obviously. We suggest that MSF can weight it by counting the number of individuals access to their websites on a specific time series. Or for any specific project, MSF can set up a forum on internet to collect the ideas to help the victims from the people who support MSF from other aspects.
By Shuangchen Li on May 3 2008, 14:01
Hi Shuangchen,

Thanks for answering my question. I think the suggestions you have made to consider the non-financial supporters is creative and well considered.

Nice work!

Jess
By Jessica Lean on May 5 2008, 22:21
Thanks Jess
By Shuangchen on May 5 2008, 22:30
G'day 'Team FCLG',

I've just finished reading your report and I've got a few questions/comments:

1. For the first two Indicators you use the term 'How many lives saved...'. What's your criteria for this? 'Lives saved' seems like a pretty drastic term, which is applicable in many situations, however MSF also provides treatment to non life threatening illnesses. Do you think maybe this could be expanded to include non-life threatening treatments?

2. My team had a similar idea with the source of funds, however where we differ is setting up a maximum limit for a specific organisation. Surely MSF would want to get as much donations as possible, while still maintaining independence, and setting up an arbitrary limit for an organisation may be effective for maintaining independence but very detrimental to donations. I think other measures need to be put in place, first by identifying significant donators and secondly being aware of the independence risk caused by the donator, mitigating them as far as possible. I'd be very interested if anyone could build anything more on this thread.


Overall, I think 3 or 4 of your points are very well thought out, however, where it falls down is in detail and in some parts, spelling and grammar.

Well done guys

Cheers

Scott
By Scott Thomas on May 6 2008, 23:50
Thank you for your submission.
We are interested in your third KPI around measuring awareness of Médecins Sans Frontières Australia, and it's role. How do you think this could be measured in practise?
By Judge   on May 7 2008, 16:21
Dear Judge,
Thank you for your comment.
About the third indicator, our team is strongly agree that it can't be measured as obviously as the indicators related to the cost control etc. Therefore, we suggest several ways to change the measurement into calculated one. For example, we suggest to encourage the staffs in writing blog about what they saw and what they thought in each project. We can calculate how many people actually access to the blog and place some comment on it. It can give us an idea about the level of awareness the MSF got. The more people would like to look at it, the more people know MSF and the higher chance the MSF can collect the fund from them. About the educational movies we suggested in the submission, we thought that it is not very costly to produce it. What we need to show the public is the real story which can be captured during each project. The more people would like to spend money to see it, the more fund MSF can collect and at the same time, the more people know MSF deeply.
Thank you for your time again.
By Yuejing Guan on May 7 2008, 18:08
Thanks for your comment, Scott.
Your comments are very valuable.
For the first two indicators, our team used a very broad word "life saved" to describe the indicators. You are right that the MSF provides non-life threatening treatment. We consider that people's life quality will be strongly influenced by illness although it is not life-threatening one. Therefore, our team thinks that the criteria for "life saved" is whether the people can improve their current health condition. Thank you for your idea again.
I like your second comment. It is pretty good. In order not to be detrimental to donations, our team suggest MSF focus more on the donations from private sectors. We also suggest MSF to spread out the donation to many countries and different religious in order to keep itself independence.
Thank you for your time again.
By Yuejing Guan on May 7 2008, 18:33
Hello guys!

I like your stylish presentation...go get 'em! However, I don't fully comprehend how your two KPIs, namely: 'lives saved on a dollar' and 'lives saved by each staff' provide an accurate measure of MSF's performance. This is because MSF is involved in charitable ventures that do not necessarily extend to 'life-saving'. Nonetheless, life-saving may be loosely interpreted as improving life-quality, which, in itself is very hard to measure...Consider the psychological as well as practical methods by which life-quality may be improved. If you suggest appropriate measures of life-quality i reckon your 2 KPIs great! Good luck to you!
By Sinead Latimer Lasic on May 10 2008, 19:47
Hi Sinead,
Thank you for your comment.
Our group holds an opinion that the incidence of a particular disease in a time period can be used to measure the life-quality.
Thanks.
By Shuangchen Li on May 10 2008, 20:44
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