Medecin Sans Frontier Australia is a partner of the section of the Medecins Sans Fontieres International movement, which aids global effort through recruitment of international field staff, medical assistance, raising funds, and raising awareness of issues in the field.

Risk Away (RA), as a chartered accountant firm has been asked to provide seven key performance indicators which is representative to Medecin Sans Frontier Australia and ways to measure them. The seven key performance indicators which we propose to the organisation are:
1. Retained Earnings
2. Expenditure
3. Retention of volunteers
4. Website
5. Subscription of newsletter
6. Recruitment sessions
7. Donors

For cost effectiveness, a performance indicator would be the retained earnings. This would indicate that there is growth and an increase in donations. Another performance indicator for cost effectiveness is the organisation’s expenditure. Monitoring of the surplus ensures that the donations are sufficient to cover the expenses.

For human resources, a performance indicator is the retention of volunteers. Retention of volunteers can be measured through volunteer turnover. For the turnover, there should be two divisions, one for the international staff, and another for medical assistance. Analysing the two separately will give a better idea of which division requires more attention.

On the issue of awareness, a good indicator of performance would be the organisation’s website activity. Specifically, displaying the number of visits to the website could both raise awareness as well as serve as an indication of the general public’s interest in the organisation’s activities. Another indication of awareness can be gauged through the organisation’s newsletter subscription. Newsletter subscriptions not only show good awareness in the community but are also vital to the organisations fund raising abilities. In addition, the website advertises recruitment sessions and attendance to these sessions show awareness as well as commitment to the organisation’s cause.

For independence and ethics, a performance indicator is the donors. Donors are analysed by having three divisions. The three divisions are political, economic, and religious influence. The organisation can set the acceptable rate, and should the rate be higher than the acceptable rate the organisation can reconsider the donations received.