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Overnight Insight

Team members:
Tung Tran (University of South Australia)

Overnight Insight
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Synopsis

MSF
Doctors Without Borders

In a time of political, religious and economic allegiences, Medicins Sans Frontieres sets aside dividing differences of the masses to deliver medical aid to all in need regardless of race, religion, creed or political affliation.

MSF has been highly successful being the world’s leading independent organisation for medical-humanitarian aid. Annually, more than 3,000 volunteer doctors, nurses and support staff work in trouble spots around the world helping those living on the edge of human tolerance.

Growth and development has increasingly come along with the successes at MSF. As a entity in growth, it is crucial to analyse MSF's position to ensure its growth is unhindered and development is smooth.

Several performance indicators are raised in the hope of organisational improvement. We have come up, in a short time 7 proposals of measure, possible areas in which MSF Australia can look into.


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Comment to myself. Incase of you guys where wondering, i did this just not long ago, i actually totally forgot about it until today. bad huh? so i called it overnight insight....i thought it was cool. guess how many stars are in the picture....
By Tung Tran on April 28 2008, 00:37
MAN United Vs Barcelona, now taking bets!
By Tung Tran on April 28 2008, 15:17
Your measurements of KPIs is very interesting and proposed methods. Which i personally think is very unique and innovative.
By Linsy Siang Lim on May 5 2008, 01:02
Hi there,

Great effort for such a short time frame!

The SMART performance philosophy, we think, was good in analysing your KPIs.
We liked the fact that you highlighted the amount of donations in regards to the individual states with Australia. It would be interesting to see where the bulk of donations come from within the country, as they can be used to compare against other states. Management could then possibly take the necessary procedures to encourage more donations in a particular state for example, in order to increase the performance of collecting funds in Australia as a whole.

Again, good work.

Andrea & Katy
By Andrea Rosanes on May 6 2008, 23:30
Thankyou for your submission.
We are interested in your proposed KPI "Decrease assignment times by 5%, increase effectiveness by 3%". How would this be measured in practise, and do you think that there could be some risks associated with implementing this measure?
By Judge   on May 7 2008, 16:12
Hey!

Nice attractive PPT presentation, perhaps a little wordy at times, maybe you could have listed main points in the PPT and accompanied this with a more descriptive report?

Nevertheless, clearly outlined KPIs and well adjusted using the SMART philosopohy. I liked your inclusion of grahpic (graphs, statistics) to maintain the attention of the reader and provide a practical insight of your KPIs.

Which of your indicators addresses the independence and autonomy of MSF?

Including ways of measuring such KPIs increases the achievability of your suggestions.

Overall a job well done and good luck.
By Andrew D'Azevedo on May 8 2008, 23:07
Hi Andrew,

Thanks for your comment.

I would have liked to expand on my presentation with a more descriptive report. I had issues and by the time i got around to completing this challenge i found myself on the last day running out of time.

Hence you will find that ive tried to put alot of ideas and points into the slides, of which, will seem wordy, hence i overused the powerpoint for this presentation.

I had alot of ideas going through my head at the time, but you can be certain, in the end i forgot to include a KPI that addresses independence and autonomy of MSF.

We actually, use SMART at my workplace, its not a bad idea, implementing SMART to put things into prospective.

Regards
By Tung Tran on May 9 2008, 16:55
Hi Judge,

Good question!
By Tung Tran on May 9 2008, 16:57
Hi Andrew,

Thanks for your comment.

I would have liked to expand on my presentation with a more descriptive report. I had issues and by the time i got around to completing this challenge i found myself on the last day running out of time.

Hence you will find that ive tried to put alot of ideas and points into the slides, of which, will seem wordy, hence i overused the powerpoint for this presentation.

I had alot of ideas going through my head at the time, but you can be certain, in the end i forgot to include a KPI that addresses independence and autonomy of MSF.

We actually, use SMART at my workplace, its not a bad idea, implementing SMART to put things into prospective.

Regards
By Tung Tran on May 9 2008, 17:51
Hi Tung,

Nice report

I like your ideas and the measurement of SMART to implement them.

In your KPIs, your breakdown method is simplistic but seems to be a very effective tools in goal obtainment.

For someone who did their report within a day, you've got some good ideas. But reading though it suggests a rushed effort judging by your lengthly slides that you made the PPT your main presentation. Supporting documents would make your overall presentation stronger, but guessing by your comments, you had ran out of time.

By Tom on May 9 2008, 18:04
Thanks for your comment,

My approach, was set on qualitative measurements of MSF, at least the majority of it. With enough figures, or 'results', statistical technique, i believe is a very powerful tool. analysis can show many insights on an entitie's performance given the information we need.

In relation to Andrea and Kathy's comment, statistics to the tool we can look beyond the figures shown. I would say, looking upon total donations, we can analyse, the number of donors, averages, time frames, arrays to matching results on a national level. Statistical packages allow us to obtain more than the mentioned above, and henceforth, i believe numerous KPIs can be drawn from this prospective given this approach.
By Tung Tran on May 9 2008, 18:20
Hi Judge,

In response to your question,
'We are interested in your proposed KPI "Decrease assignment times by 5%, increase effectiveness by 3%". How would this be measured in practise, and do you think that there could be some risks associated with implementing this measure?'

In practise, this could be measured using counters, im sure, on a mission, MSF would know how long it spends on missions. As a KPI, being reducing assignment times, can be calculated using the initial, as a measure. We can look at other variables that can be causal to the reduction in assignment times, ie new innovations to methods and approach, and the linking of effiencies and effectiveness. That is, these can be another form of KPI. In this KPI, im looking at the link in time spent and effectiveness, implying a causal relationship that an increase in effectiveness would lead to a reduction in assignment times, cet par.

The reduction in assignment time, can be due to these factors mentioned, as well as others. The implication of this is, a aim in reduction of assignment times, effects can be lack of care, inadeqaute service, poor treatment, etc. In saying this, the KPI is more measuring effectiveness, implying that increased effectiveness leads to a decrease in assignment times. Figurative percentages are shown as an example of performance handling to be in line with the SMART philosophy or KPI measure.

Regards
By Tung Tran on May 11 2008, 16:09
Hi Tom,

Thanks for your comment.

Ideas and methods i mentioned in this report, i believe are good measures and ways to enhance every KPIs achievability. I really forgot about the challenge until it was the day for last submissions, i really would have looked into other measures and elaborate my KPIs with support documents, but time was against.

I think, even with most of the KPIs mentioned within other teams, there can be included, a statistical component that can be used in its measurement. I would have liked to have certainly looking more into statistical measures to strengthen the KPIs.
By Tung Tran on May 11 2008, 16:17
Hi Judge,

In response to your question,
'We are interested in your proposed KPI "Decrease assignment times by 5%, increase effectiveness by 3%". How would this be measured in practise, and do you think that there could be some risks associated with implementing this measure?'

In practise, this could be measured using counters, im sure, on a mission, MSF would know how long it spends on missions. As a KPI, being reducing assignment times, can be calculated using the initial, as a measure. We can look at other variables that can be causal to the reduction in assignment times, ie new innovations to methods and approach, and the linking of effiencies and effectiveness. That is, these can be another form of KPI. In this KPI, im looking at the link in time spent and effectiveness, implying a causal relationship that an increase in effectiveness would lead to a reduction in assignment times, cet par.

The reduction in assignment time, can be due to these factors mentioned, as well as others. The implication of this is, a aim in reduction of assignment times, effects can be lack of care, inadeqaute service, poor treatment, etc. In saying this, the KPI is more measuring effectiveness, implying that increased effectiveness leads to a decrease in assignment times. Figurative percentages are shown as an example of performance handling to be in line with the SMART philosophy or KPI measure.

Regards
By Tung Tran on May 11 2008, 16:18
Hi there,

Well done on the slides...

I particularly like how you included the potential of MSFA to expand to other countries...that is very foward looking which is important in any organisation.

Good luck...

Cheers
Joel
By Joel Seah on May 11 2008, 20:01
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